Consent upon creation
Consent is logged when clients are created or book appointments. Consent history is retained, so it can always be documented when and how consent was given.
Trust Center
GDPR, consents, and operational policies
This section describes how FlowDule handles consents, policies, data management, and documentation - so you can assess if the platform meets your compliance requirements.
GDPR compliance integrated into daily workflows
FlowDule processes personal data in bookings, records, communication, and payments. Consent, policies, and data management are therefore built into the workflows already in use - not as a separate compliance process.
This page provides an overview of the processes and features that support GDPR compliance within the platform.
GDPR
Consents, policies, and data management
The most important GDPR processes in the platform
Operational policies
Chains can define and version their own policies for bookings, cancellations, no-shows, and communication directly within the platform.
Data export and portability
Client data can be exported in structured formats, and PII can be anonymized when data needs to be used for analysis or shared with third parties.
Retention and deletion
Data can be configured with retention periods, and deletion follows the platform's data lifecycle with full traceability.
Role-based access to personal data
Only users with the correct roles can access personally identifiable data. Access is controlled per chain, location, and processor.
Documentation and traceability
Audit logs document who has accessed, modified, or exported data - so compliance can be verified afterward.
Consent
Consent and policies as part of the booking flow
When a client books or is created, consent is logged automatically. Policies for cancellations, no-shows, and communication are presented in the booking flow, ensuring compliance and customer experience go hand-in-hand.
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Data lifecycle
From creation to deletion - with traceability all the way
FlowDule manages data from the moment a client is created until eventual deletion. Retention policies, export options, and audit logs ensure that the data lifecycle can be documented and verified.
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Review GDPR processes and policies in practice
Book a demo if you want to see consents, policies, data export, and retention in a live walkthrough of the platform.