Book an Appointment as a Client
A step-by-step guide to booking, rescheduling, and cancelling appointments as a client.
As a client, you see a simplified booking experience — no complex calendar, just a straightforward wizard that guides you to the right time.
Book a new appointment
The booking flow follows four steps:
Step 1: Select a service
You see a list of available services showing:
- Service name and brief description
- Duration (e.g., 45 min)
- Price
Tap the service you want.
Step 2: Choose a practitioner (optional)
If the business has multiple practitioners, you can select a specific one or let FlowDule assign automatically based on availability.
Tip
If you don’t have a preference, choose “First available” to see all available times across practitioners.
Step 3: Pick a date
A month grid shows available and unavailable dates:
- Highlighted dates — Available slots exist
- Greyed-out dates — No available slots
Tap an available date to continue.
Step 4: Select a time
Available time slots appear as tappable cards ordered by time:
- Each card shows the time window (e.g., “10:00 - 10:45”)
- Only genuinely available times are shown
- Tap your preferred time
Note
Blocked time, holidays, and the practitioner’s days off are already filtered out — you only see times that are genuinely available.
Confirmation
After selecting a time, you see a confirmation screen with:
- Service, practitioner, date, and time
- Price
- Option to add notes
- “Confirm booking” button
You automatically receive a confirmation via email and/or SMS with your booking details.
View upcoming appointments
Your upcoming bookings appear as a simple agenda view:
- Chronologically ordered with the next appointment first
- Each booking shows date, time, service, practitioner, and location
- Status indicator (confirmed, pending)
Reschedule an appointment
- Find the booking in your appointment overview
- Tap Reschedule
- Choose a new date and time (same flow as a new booking)
- Confirm the change
Important
Some businesses have rescheduling rules — for example, rescheduling must happen at least 24 hours before the appointment. You’ll see any restrictions clearly before you confirm.
Cancel an appointment
- Find the booking in your appointment overview
- Tap Cancel
- Confirm the cancellation
Important
Check the business’s cancellation policy for cancellation fees or deadlines. Late cancellations may incur a fee.
Tips for clients
Book ahead
Popular times (early morning, late afternoon) fill up quickly. Book a few days in advance to secure your preferred time.
Enable reminders
Make sure your contact details are up to date so you receive reminders before your appointment.