Setup Guide

Set up automatic reminders

Reduce no-shows in under 5 minutes

Follow this guide to activate SMS and email reminders. Simple, fast, and effective.

Step-by-Step

Get started in 5 minutes

Follow these simple steps

1

Open reminder settings

Log in to Flowdule and go to Settings > Reminders

2

Choose reminder type

Decide if you want to use SMS, Email, or both

3

Set timing

Choose when reminders should be sent (e.g., 24 hours before)

4

Customize the message

Write your own text or use our templates

5

Test and activate

Send a test reminder to yourself and activate the feature

Detailed Guides

Setup guides

Detailed help for each type

**Setting Up Email Reminders** **Step 1: Activate Email Reminders** - Go to Settings > Reminders > Email - Click 'Activate Email Reminders' - Email reminders are free and unlimited **Step 2: Choose Timing** Choose when emails should be sent: - 1 week before the appointment - 48 hours before - 24 hours before - 2 hours before - Custom (choose your own time) You can send multiple reminders per appointment! **Step 3: Customize Email Template** - Choose one of our professional templates - Or create your own - Add your logo and colors - Use variables like {name}, {date}, {time}, {address} **Step 4: Include Links** - Add 'Cancel booking' link - Add 'Reschedule' link - Add 'Add to calendar' link - Add link to your website **Step 5: Test** - Click 'Send test email' - Enter your own email - Check that everything looks good - Adjust if necessary **Step 6: Activate** - Click 'Activate Email Reminders' - Choose if it applies to all services or only selected ones - Save settings **Pro Tip:** Send detailed information via email - address, parking, preparation, what the client should bring, etc.
Best Practices

Tips for effective reminders

Learn from the best

Do's: ✓ Send reminders at the right time (24h + 2h before) ✓ Keep SMS short and precise ✓ Always include company name ✓ Add an easy cancellation/rescheduling link ✓ Use personalization ({name}) ✓ Test messages before activating ✓ Monitor no-show rate ✓ Adjust timing based on results ✓ Be friendly and professional in tone
Don'ts: ✗ Too many reminders (spam) ✗ Too long SMS messages ✗ Impersonal, generic messages ✗ Unclear sender names ✗ Missing cancellation option ✗ Incorrect time indications ✗ Special characters in SMS (count double) ✗ Sending too early (forgotten) ✗ Sending too late (too little time for changes)
Templates

Example messages you can use

Copy and adapt to your needs

**Email Template Example:** Subject: Reminder - Your appointment at {company} tomorrow Hi {name}, This is a reminder about your appointment: 📅 Date: {date} ⏰ Time: {time} 📍 Address: {address} Preparation: - Please arrive 5 minutes before the scheduled time - Bring any previous records if applicable - Remember to cancel at least 24 hours in advance if you are unable to attend [Cancel Booking] [Reschedule Appointment] We look forward to seeing you! Best regards, {company} --- **SMS Template Examples:** *Standard:* ``` Hi {name}! Reminder: Appointment at {company} tomorrow at {time}. Cancel here: {link} ``` *With address:* ``` Reminder {name}: Tomorrow at {time} at {company}, {address}. Cancel: {link} ``` *Friendly tone:* ``` Hi {name} 👋 See you tomorrow at {time}! Need to reschedule? {link} ``` *Professional:* ``` {company}: Your appointment is confirmed for {date} at {time}. Change booking: {link} ```
FAQ

Questions about setup

Help to get started

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