Company information and imprint

Document ID: O-09
Version and date: 2026-08-22.1 - 22 August 2026

1. The company behind FlowDule

The information must be easily and permanently accessible from flowdule.com, the checkout, the ordering flow and the relevant product pages. A contact form may supplement, but not replace, the published e-mail address.

2. What FlowDule supplies

FlowDule supplies a B2B SaaS product for therapists and clinics. Depending on the customer’s choices, the product may comprise booking, client administration, records and documentation, communication, payment, webshop/event, reporting and optional AI assistance with human control.

FlowDule supplies software and technical processing as agreed. FlowDule does not itself provide therapy, healthcare treatment, diagnosis or clinical advice, and does not assume the customer’s professional decisions or its decisions as data controller.

3. Contact

The 24 hours are a target for a first reply and not a promise that the matter will be resolved within 24 hours. Requests to exercise rights under the GDPR are answered without undue delay and normally no later than one month after receipt.

The functional e-mail addresses may be forwarded internally to a shared administrative mailbox. Access must be restricted, and enquiries are distributed by subject matter and on a need-to-know basis.

4. Agreement, prices and ordering

FlowDule is sold to business customers. The subscription price, currency, VAT, payment period, features, volumes and any minimum term are shown before ordering and appear in the order confirmation. The applicable Terms of service, Data processing agreement and customer annexes must be capable of being read and accepted before production use.

No separate voluntary guarantee is given unless this appears expressly from the order confirmation or an SLA. Choice of law and venue follow the Terms of Service. Contact legal@flowdule.com with complaints about the service; FlowDule answers complaints as quickly as possible.

5. Legal documents

• Terms of Service - subscription, payment, liability, termination and Data Act switching.

• Data Processing Agreement - processing on the customer’s behalf and customer-specific instructions.

• Privacy Policy - FlowDule’s own processing as data controller.

• Cookie Policy - cookies, local storage and other technologies.

• Sub-processors and suppliers - the accepted supplier and transfer chain.

All applicable documents must be published with date and version and linked directly from the relevant ordering, signup, login and client-facing interfaces. The customer must be able to save the accepted version on a durable medium.

6. Content and intellectual property rights

FlowDule ApS is responsible for FlowDule’s own company and product texts. Trade marks, software, design and documentation belong to FlowDule or to the rights holders stated. Customers’ content belongs to the customer and the relevant rights holders in accordance with the contractual basis.

FlowDule’s website is not at present a journalistic-editorial medium. No separate editorially responsible person is therefore designated in this document. The assessment is reopened if FlowDule establishes an independent editorial service or targets a market with further mandatory imprint requirements.

7. Markets and languages

FlowDule is established in Denmark, and Danish law is the starting point under the country-of-origin principle for the online services covered. The fact that a page can be read in another language is not in itself a decision to launch in the country in question.

Before actively targeting a new country through prices, sales, local processing profiles or marketing, a country review is carried out. This document is supplemented with local information only where such information is actually necessary. A separate German imprint is therefore not maintained without a documented German market launch.